FAQs

Frequently Asked Questions (FAQ)

At Apparelgenix, we strive to provide the best shopping experience for our customers. We understand that you may have questions about our products, ordering process, and policies. Below, you will find answers to some of the most common questions. If you need further assistance, feel free to contact our support team.

1. What payment methods are available?

We accept Visa, MasterCard, PayPal, and Afterpay for secure and convenient transactions.

2. When will my order be shipped?

Orders are processed within 3-5 business days before being shipped.

3. How can I track my order?

You can track your order on the ‘Track Your Order‘ page on our website.

How long will it take for my order to arrive?

Shipping times vary based on location and shipping method. Standard shipping rates apply for both domestic and international orders. You can review our shipping policy [here].

Please note: During peak seasons and holidays, processing times may take between 7-10 days, and shipping may take up to 7 business days. You can always check the status of your order [here].

3. Can I adjust or cancel my order?

Orders can only be changed or canceled if they have not yet been processed or shipped. Address changes are possible as long as you have not received tracking information.

If you need to modify your order, please contact us immediately at support@apparelgenix.com.

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